Re: RVD Markets - rvdmarkets.com
Почитайте как они мотивируют отказ по второму заявлению на чардж.
To: Dispute Management Unit of T.atvijas pasta banka From; RVD Markets Limited
Dear Bank,
Regarding mention dispute our Company confirms the following;
Cardholder with customer name; --------, private back-office number: --------, e-mail: --------, card number ------------, card name -------------has made deposits on web-site
https://www.rvdmarkets.com on --------- and made transactions with payment ID ----------for an amount of -------USD.
These transactions have been confirmed by card verification procedure and processed with 3Ds, that means that Cardholder did it by himself and had the ability to request verification code from the bank or check the exact amount of the hold with the bank during verification procedure. During the purchase process the Card¬holder was properly informed that the funds were transfered from his card to his account in RVD Markets Limited.
Funds were deposited to Cardholders account number: -------- (please find attached print-screen of private back-office). After making a deposit the Cardholder was spending this amount through his private back-office for financial services on web-site https;//www. rvdmarkets.com, as it agreed in Clause 2 of the Client agreement (pi ease find attached Client agreement).
When Cardholder registered private back-office, he was informed about financial risks and agreed with it by signing Client agreement and Risk disclosure (please find attached Risk Disclosure). RVD Markets Limited applies ail services according to Client agreement and we state that services were executed. Also please note, that Cardholder didn’t complain to RVD Markets Limited with any problem concerned impossibility spending his money for services.
Also please note that RVD Markets, according to clause 3.1. of Client agreement: ^Company doesn’t bear finan¬cial responsibility for results of made by Clients trade operations with financial instruments on the internation¬al currency market FOREX” as well as according to clause 4.3.11. of Client agreement: “Company has the right
to stop service of Client accounts in case of the objective reasons, having notified on it Clients one of ways: the message in the trade terminal, on the page «news of the company», by e-mail, SMS, phone connection”, and according to clause 5.14. of Client agreement: „Company reserves the right without giving any reason to refuse at withdrawal funds, deposited from bank plastic cards, for a period up to 180 days”.
Also as mentioned above, the Client agreed with clause 7.2. of Risk Disclosure: “The Client acknowledges that making commercial transactions with use of the services, provided by the Broker, may result in the total loss of the initial capital”, as well as with clause 8.2. of Risk Disclosure: “the Client shall assume all risks of linancial loss caused by a force majeure: the military actions, terrorist acts, natural disasters, suspension of trading on the financial markets, a sharp decrease in liquidity due to the instability on the financial markets, foreign exchange interventions, changes in legislation, change of the conditions of counterparties, etc.”
Taking into consideration all mentioned, we strongly insist on the fact, that our Company has provided all services in full:
1. Successfully transfered deposited amount to Cardholder's private back-office account.
2. Services, described 111 Subject of Ghent agreement, was provided by RVD Markets Limited and Company didn't received from Cardholder any compliant.
3. The Client shall assume all risks of financial loss caused by a force majeure (including sharp decrease in li¬quidity due to the instability on the financial markets).
Best regards,
Director of RVD Markets Limited
Attachments:
- Client Agreement
- Risk Disclosure
- Print-screen of private back-office
- T.og of deposits made